At DEVANSHU SHOPNOVA LLC ([Your Brand Name]), we want you to be completely satisfied with your purchase of mugs, tumblers, and drinkware. If you’re not happy for any reason, we’re here to help with returns and refunds under the following terms.
1. Eligibility for Returns
- Most items (ceramic mugs, stainless steel tumblers, glass cups, travel mugs, and non-personalized drinkware) are eligible for return within 30 days of delivery.
- Items must be returned in original, unused condition with all tags, packaging, and accessories intact.
- Non-returnable items:
- Personalized or custom-made items (e.g., mugs with custom names, photos, designs, or engravings).
- Items that have been used, washed, or show signs of wear/damage caused by the customer.
- Final sale/clearance items clearly marked as non-returnable.
2. How to Initiate a Return
- Contact us within 30 days of receiving your order at info20@devanshushopnova.com. Please include:
- Your order number
- Reason for return
- Photos of the item (especially if claiming damage or defect)
- We will provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Ship the item back to the address we provide (using a trackable method is recommended).
- Returns sent without prior approval or without an RMA may not be accepted or processed.
3. Refunds
- Once we receive and inspect the returned item (typically within 5–10 business days), we will process a refund to your original payment method.
- Refund amount: Full purchase price of the item (excluding original shipping fees).
- Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, defective product, or damaged during shipping).
- Refunds usually appear in your account within 5–10 business days, depending on your bank or credit card issuer.
4. Damaged, Defective, or Incorrect Items
- If your item arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery.
- Provide clear photos of the damage/defect and original packaging.
- In these cases, we will cover return shipping costs and offer a full refund or replacement at no extra charge to you.
5. Exchanges We do not offer direct exchanges. If you wish to receive a different item, please return the original and place a new order.
6. Important Notes
- You are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable and insured shipping method for returns, as we are not responsible for lost or damaged return packages.
- For international orders, refunds may be subject to currency conversion fees or banking charges.
7. Contact Us Questions about returns or refunds? Please reach out: DEVANSHU SHOPNOVA LLC Email: info20@devanshushopnova.com Phone: (801) 609-8111 Address: 4728 W 134th St, Hawthorne, CA 90250
Thank you for shopping with us!