These Terms of Service (“Terms”) govern your access to and use of the website devanshushopnova.com (the “Site”), operated by DEVANSHU SHOPNOVA LLC (“we”, “us”, or “our”). By accessing or using the Site, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, do not use the Site.
1. Use of the Site You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Site in any way that violates applicable laws or regulations.
- Attempt to gain unauthorized access to the Site or interfere with its operation.
- Transmit viruses, malware, or any harmful code.
- Copy, reproduce, or exploit any content without our permission.
2. Products and Orders
- All products (including ceramic mugs, stainless steel tumblers, glass cups, travel mugs, and related drinkware) are subject to availability.
- We reserve the right to refuse or cancel any order for any reason, including pricing errors, stock issues, or suspected fraud.
- Prices are in USD and exclude shipping and taxes unless stated otherwise.
- Product images and descriptions are for illustration; actual items may vary slightly due to lighting, screen settings, or manufacturing variations.
3. Payment Payments are processed through secure third-party providers (e.g., Stripe, PayPal). You represent that you are authorized to use the payment method provided. We are not responsible for any fees or issues arising from your payment provider.
4. Shipping and Delivery
- Shipping times are estimates only (typically 3–7 business days for domestic US orders).
- We are not liable for delays caused by carriers, customs (for international orders), or force majeure events.
- Risk of loss passes to you upon delivery to the carrier.
- Free shipping applies to qualifying orders as stated on the Site.
5. Returns and Refunds
- We offer a 30-day return policy for most items in original condition (unused, with tags/packaging intact). Personalized or custom-made items are non-returnable.
- To initiate a return, contact us at info20@devanshushopnova.com within 30 days of receipt.
- Refunds (excluding original shipping costs) are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
6. Intellectual Property All content on the Site (text, images, logos, designs) is owned by us or our licensors and protected by copyright, trademark, and other laws. You may not use our content without express written permission.
7. Limitation of Liability To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or punitive damages arising from your use of the Site or products. Our total liability shall not exceed the amount you paid for the product in question.
8. Indemnification You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your violation of these Terms or misuse of the Site.
9. Governing Law These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts of Los Angeles County, California.
10. Changes to Terms We may update these Terms at any time. Changes will be posted here with an updated “Last Updated” date. Continued use of the Site constitutes acceptance.
11. Contact Us Questions about these Terms? Contact: DEVANSHU SHOPNOVA LLC Email: info20@devanshushopnova.com Phone: (801) 609-8111 Address: 4728 W 134th St, Hawthorne, CA 90250